FundMiner Is Hiring!

How To Apply

Who We Are 

Position Summary 

Essential Functions & Responsibilities 

• Implementation & Technical Enablement
  • Support Customer Experience during the technical phases of customer implementations, particularly when integrations or advanced configurations are required.
  • Assist with technical setup and troubleshooting including:
    • API and SFTP integrations used to synchronize FundMiner with systems of record
    • Single Sign-On (SSO) configuration and authentication troubleshooting
    • Email authentication setups such as DKIM and SPF
    • Complex user permission configurations
    • Advanced data configuration or impact reporting setups
  • Help diagnose technical challenges surfaced during implementations or ongoing product usage, determining whether they represent configuration issues, product limitations, or bugs.
  • When issues arise, provide workarounds where possible to unblock customers and collaborate with the Product and Engineering teams to ensure proper issue resolution.
• Integration & Technical Management
  • Own and maintain the integration tracker that maps each customer’s data synchronization requirements, integration status, and system dependencies.
  • Work with Customer Experience to gather integration requirements and translate them into clear technical specifications for the engineering team.
  • Collaborate closely with Engineering to coordinate the development and deployment of integrations while keeping internal stakeholders informed of timelines and progress.
  • Develop and maintain integration playbooks and implementation frameworks that standardize how data synchronization requirements are handled across customer implementations.
  • Validate data mappings, field configurations, and overall data quality during implementations to ensure the data flowing into FundMiner is accurate, reliable, and structured appropriately for reporting and analytics.
• Cross Functional Communication & Product Feedback
  • Serve as a bridge between Implementation, Customer Success, Product, Engineering, Sales, and Marketing to ensure consistent product understanding and communication.
  • Act as an internal product expert, supporting teams with technical product questions and implementation best practices.
  • Help Product and Engineering prioritize improvements by identifying the most impactful issues and opportunities based on direct exposure to customer implementations and usage patterns.
• Documentation & Enablement
  • Create and maintain technical documentation for both internal teams and customers, including:
    • Integration setup guides
    • Technical configuration documentation
    • Advanced feature walkthroughs
    • Troubleshooting and best-practice guides
  • Partner with Customer Experience to expand the FundMiner knowledge base, taking ownership of documentation for more technical and complex product topics.
  • Provide internal product training across the company to ensure strong understanding of FundMiner’s technical capabilities, integrations, and configuration options.
  • Help develop scalable internal processes that improve collaboration between internal and customer-facing teams.

Skills & Experience 

This is an ideal but non-exhaustive list of qualifications we are looking for in a successful candidate. If you meet some but not all of these, we encourage you to apply anyway! We look at each applicant’s candidacy in its totality to assess suitability for this role, including enthusiasm and inclination to learn and grow.

• Bachelor’s degree.
• 3-5 years of professional experience in a SaaS solutions engineering, technical implementation, or technical customer success role, OR 4–6 years of experience working with fundraising technology, advancement services, donor systems, or fund management platforms.
• Experience working with APIs, integrations, or data synchronization systems in a SaaS environment.
• Familiarity with authentication technologies such as SSO, SAML, OAuth, or similar protocols is strongly preferred.
• Strong problem-solving ability and comfort working through complex technical or data-related questions with customers.
• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical audiences.
• Exceptional organizational skills and attention to detail when managing multiple implementations and integration requirements simultaneously.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish lasting relationships.
• Experience working in startup or fast-growing SaaS environments is a plus.

Qualities & Values 

The ideal candidate for this role will be someone who… 

• Naturally has very strong project management skills.
• Is curious and enjoys solving complex technical problems.
• Communicates clearly across both technical and non-technical audiences.
• Is highly collaborative and enjoys working across teams to solve problems.
• Has strong empathy for customers and is motivated by helping them succeed.
• Is a natural problem solver and approaches things with a growth-oriented mindset and consideration for scaling.
• Looks for opportunities to improve processes, documentation, and product workflows.
• Thrives in a fast-paced start-up environment, with excellent proactive communication skills and a passion for building and maintaining infrastructure.
• Has a track record of exceeding goals and enjoys working in a collaborative team setting.

How Success is Measured 

Key performance indicators (KPIs) for this role include: 

• Average customer implementation time
• Average data integration setup time
• Time to first value for new customers
• Number of active users per customer organization
• Successful and reliable integration deployment across customers
• Quality and impact of technical documentation and enablement resources
• Contribution to identifying and prioritizing high-impact product improvements

Work Environment & Accommodations 

This is a remote position. As a small but mighty (and quickly growing!) team, we’re not based in central office space but will work with you to ensure you have a suitable setup and equipment to work remotely.

Travel 

Occasional travel may be required for this role, anywhere between 0-10% of the time.

Benefits 

To augment salary and provide a comprehensive compensation package, FundMiner offers generous benefits, including:

• Remote-first approach
• Flexible and generous PTO, including an annual “winter break” from December 24 – January 1
• 100% company-paid medical, dental, vision, and life insurance
• 401(k) plan with 3% company match
• Stock options
• Paid parental leave

Our Team 

Our diverse (female + Latino) founder duo is uniquely qualified to lead, with our CPTO having experience building and scaling AI-powered products from 0 to millions for leading tech companies like Microsoft and Meta and our CEO’s extensive domain knowledge and deep-rooted industry connections. FundMiner is VC-backed and is a 2023 Techstars Company.

Commitment to Diversity, Equity, and Inclusion 

FundMiner is committed to embodying the values of diversity, equity, and inclusion. More than being an Equal Opportunity Employer — where all qualified applicants will receive consideration for employment without regard to race, religion, national origin or ancestry, sex, gender identity or expression, physical or mental ability, medical condition, genetic condition, pregnancy or childbirth, marital status, veteran status, or related characteristics — we actively encourage these candidates to apply.

As a young and quickly-growing company, we are committed to building a culture and work environment where employees and clients alike feel welcomed, respected, valued, and empowered to thrive. Everyone at FundMiner brings their own unique perspectives, experiences, and ideas with them — and we believe that a more diverse team creates a more innovative product, provides better service to our customers, and helps us all grow as individuals.