---
title: "Mission to Metrics: A Primer in Adv. Operations KPIs"
description: Discover how to track efficiency and effectiveness in operations with our guide on KPIs, featuring frameworks, scorecards, and an evaluation plan.
---

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GUIDE

## Mission to Metrics: A Primer in Adv. Operations KPIs

Tracking KPIs across efficiency (doing things right) and effectiveness (doing the right things) allows organizations to spot what’s working, cut what’s not, and make decisions that actually move the mission forward.

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## What The Guide Covers:

- **The Efficiency × Effectiveness Framework** to guide performance discussions.
- **Role-based scorecards** for Development, Engagement, Operations & more.
- **Sample KPIs** like Cost per Dollar Raised, Stewardship Touchpoints per FTE, and Unspent Fund Ratios.
- **A full evaluation plan** to connect metrics from the organization level down to individual staff members.

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