FundMiner Is Hiring!

How To Apply

Who We Are 

Position Summary 

Essential Functions & Responsibilities 

• Implementation Strategy: Own FundMiner’s implementation methodology, playbooks, and project delivery standards. Continuously refine processes to reduce time-to-value and improve consistency across all client onboardings.
• Project Delivery: Lead and manage concurrent implementation projects from signed contract through go-live. Maintain clear project plans, milestones, and accountability across internal teams and client stakeholders.
• Client Implementation Experience: Serve as the primary implementation point of contact for new clients. Lead discovery sessions, configuration, data migration, user training, and go-live readiness reviews to ensure a smooth and confident launch.
• Leadership & Team Development: Recruit, lead, and scale a high-performing implementation team. Set clear KPIs and track performance against goals.
• Cross-Functional Alignment: Collaborate closely with Sales, Customer Success, Product, and Engineering to deliver a cohesive onboarding experience. Surface implementation blockers and client feedback to inform product roadmap and process improvements.
• Client and Stakeholder Relationships: Build strong relationships with key client stakeholders during the implementation phase, ensuring confidence in the platform and a successful handoff to the Customer Success team.
• Ongoing Support: Provide structured post-go-live support for a defined stabilization period before transitioning the client relationship to the Customer Success team.
• Processes & Procedures: Implement scalable systems and processes to monitor implementation health, forecast project timelines, and identify risks early. Analyze performance metrics and deliver insights to inform leadership strategy.
• Tools & Technology: Leverage platforms like HubSpot, Asana, and Microsoft Office to track project progress, manage workflows, and ensure consistent documentation and follow-through. Maintain clear records of all implementation activities, decisions, and next steps.
• Market & Customer Intelligence: Maintain deep awareness of industry trends, client pain points, and the competitive landscape. Leverage insights to anticipate implementation challenges and guide improvements to onboarding strategy and product design.

Skills & Experience 

This is an ideal but non-exhaustive list of qualifications we are looking for in a successful candidate. If you meet some but not all of these, we encourage you to apply anyway! We look at each applicant’s candidacy in its totality to assess suitability for this role, including enthusiasm and inclination to learn and grow.

• Bachelor’s degree.
• 5–8 years of professional experience in SaaS implementation, professional services, or technical project management OR 5–8 years of experience in donor relations, fund management, or advancement services in a leadership or senior role.
• 2–5 years’ experience managing teams.
• Preference for familiarity with Blackbaud and Salesforce ecosystem.
• Demonstrated experience managing multiple concurrent implementation or onboarding projects from kickoff through go-live.
• Familiarity with data migration, system configuration, and end-user training in a SaaS context.
• Excellent verbal and written communication and interpersonal skills, with the ability to build rapport and manage client expectations at all levels.
• Exceptional organizational skills and attention to detail, ensuring accuracy across parallel projects and client deliverables.
• Strong business acumen and professional demeanor, with the ability to navigate complex organizational dynamics at client institutions.
• Proficiency in using project management and CRM software (e.g., Asana, HubSpot) to track and manage implementation activities.
• PMP or equivalent project management certification is a plus.

Qualities & Values 

The ideal candidate for this role will be someone who…

• Is energized and enthusiastic about building and executing world-class implementation experiences.
• Is highly motivated, dynamic, resourceful, and results-oriented to achieve goals.
• Has the ability to work independently with minimal direct guidance, as well as to motivate and lead a team.
• Possesses an innovative and entrepreneurial mindset and approaches problem-solving with a creative and calm outlook.
• Learns quickly and remains flexible to adapt to evolving circumstances as the business scales.
• Thrives in a fast-paced start-up environment, with excellent proactive communication skills and a passion for building and maintaining strong client relationships.
• Has a track record of delivering projects on time and enjoys working in a collaborative team setting.

How Success is Measured 

Key performance indicators (KPIs) for this role include:

• Implementation Cycle Time (time from contract signed to go-live)
• Time to Value (time from go-live to client achieving first meaningful outcome)
• On-Time and On-Budget Project Delivery Rate
• Client Satisfaction During Implementation (CSAT / NPS at handoff)
• Implementation-Attributed Churn Rate
• Handoff Quality to Customer Success Team

Work Environment & Accommodations 

This is a remote position. As a small but mighty (and quickly growing!) team, we’re not based in central office space but will work with you to ensure you have a suitable setup and equipment to work from remotely.

Travel 

Occasional travel may be required for this role, anywhere between 5-25% of the time. 

Benefits 

To augment salary and provide a comprehensive compensation package, FundMiner offers generous benefits, including:

• Remote-first approach
• Flexible and generous PTO, including an annual “winter break” from December 24 – January 1
• 100% company-paid medical, dental, vision, and life insurance
• 401(k) plan with 3% company match
• Stock options
• Paid parental leave

Our Team 

Our diverse (female + Latino) founder duo is uniquely qualified to lead, with our CPTO having experience building and scaling AI-powered products from 0 to millions for leading tech companies like Microsoft and Meta and our CEO’s extensive domain knowledge and deep-rooted industry connections. FundMiner is VC-backed and is a 2023 Techstars Company.

Commitment to Diversity, Equity, and Inclusion 

FundMiner is committed to embodying the values of diversity, equity, and inclusion. More than being an Equal Opportunity Employer — where all qualified applicants will receive consideration for employment without regard to race, religion, national origin or ancestry, sex, gender identity or expression, physical or mental ability, medical condition, genetic condition, pregnancy or childbirth, marital status, veteran status, or related characteristics — we actively encourage these candidates to apply.

As a young and quickly-growing company, we are committed to building a culture and work environment where employees and clients alike feel welcomed, respected, valued, and empowered to thrive. Everyone at FundMiner brings their own unique perspectives, experiences, and ideas with them — and we believe that a more diverse team creates a more innovative product, provides better service to our customers, and helps us all grow as individuals.