FundMiner Is Hiring!

How To Apply

Who We Are 

Position Summary 

Essential Functions & Responsibilities 

• Implementation and Project Management: Own the implementation lifecycle for assigned clients, from kickoff through go-live and handoff. Build and maintain detailed project plans, keep stakeholders aligned, and proactively manage timelines, risks, and dependencies. Represent FundMiner in client meetings throughout the implementation process.
• Platform Configuration & Data Migration: Configure the FundMiner platform to meet each client’s specific fund management and reporting needs. Lead data gathering, mapping, and migration activities, working with clients and internal teams to ensure accurate and complete data transfers.
• Product Education & Training: Deliver high-quality, role-specific training to client stakeholders that empowers users to adopt and use FundMiner confidently and effectively. Develop and maintain training materials, onboarding guides, and how-to resources. Act as an internal liaison, sharing client insight, feedback, and opportunities across teams.
• Ongoing Support: Provide structured post-go-live support for a defined stabilization period before transitioning the client relationship to the Customer Success team.
• Processes and Procedures: Follow, contribute to, and help refine FundMiner’s implementation playbooks, onboarding templates, and success metrics to increase consistency, client satisfaction, and scalability across all implementations.
• Cross-Functional Alignment: Collaborate closely with Sales, Customer Success, Product, and Engineering to deliver a cohesive and high-impact client experience throughout implementation.
• Product: Partner with the Product team to test platform features and configurations as part of the implementation process, ensuring a seamless experience for clients and surfacing bugs or gaps as needed.
• Tools & Technology: Easily and efficiently navigate Microsoft Office suite, Asana, and HubSpot to manage implementation projects and client communications. Keep diligent notes on and track all client interactions in our CRM (HubSpot) so that you can easily recall and pick up where the conversation left off. You always follow up and have a next step planned.
• Market & Customer Intelligence: Stay up-to-date with industry trends and developments in the fundraising and advancement space. Actively participate in relevant conferences, workshops, and networking events to expand your knowledge and professional network.

Skills & Experience 

This is an ideal but non-exhaustive list of qualifications we are looking for in a successful candidate. If you meet some but not all of these, we encourage you to apply anyway! We look at each applicant’s candidacy in its totality to assess suitability for this role, including enthusiasm and inclination to learn and grow.

• Bachelor’s degree.
• 3–5 years of professional experience in a SaaS implementation or professional services role OR 3–5 years of professional experience in fundraising operations managing CRMs with experience implementing several platforms.
• Demonstrated experience managing implementation or onboarding projects from kickoff through go-live in a SaaS environment.
• Familiarity with data migration, system configuration, and end-user training in a SaaS context. Experience with fund accounting or advancement systems is a plus.
• Excellent verbal and written communication and interpersonal skills, with the ability to build rapport and establish lasting client relationships.
• Exceptional organizational skills and attention to detail, ensuring accuracy in managing parallel implementation projects and client deliverables.
• Strong business acumen and professional demeanor, with the ability to navigate complex organizational dynamics at client institutions.
• Proficiency in using CRM and project management software (e.g., HubSpot, Asana) to track and manage client interactions and implementation activities.

Qualities & Values 

The ideal candidate for this role will be someone who…

• Is dynamic, results-driven, and pleasantly persistent when it comes to delivering exceptional implementation experiences and creating mutual value.
• Thrives in a fast-paced start-up environment, with excellent proactive communication skills and a passion for building and maintaining strong client relationships.
• Has a track record of delivering projects on time and enjoys working in a collaborative team setting.
• Is a natural problem solver and approaches things with a growth-oriented mindset and consideration for scaling.
• Maintains a client-first outlook and uses good judgment to identify risks, resolve issues, and create a smooth onboarding experience.
• Demonstrated integrity in all aspects of professional conduct.
• Commitment to diversity and inclusion and inclusive approach and practices with interpersonal interactions.

How Success is Measured 

Key performance indicators (KPIs) for this role include:

• Implementation Cycle Time (time from contract signed to go-live)
• Time to Value (time from go-live to client achieving first meaningful outcome)
• On-Time Go-Live Rate
• Client Satisfaction at Handoff (CSAT / NPS)
• Implementation-Attributed Churn Rate

Work Environment & Accommodations 

This is a remote position. As a small but mighty (and quickly growing!) team, we’re not based in central office space but will work with you to ensure you have a suitable setup and equipment to work from remotely.

Travel 

Occasional travel may be required for this role, anywhere between 5-25% of the time. 

Benefits 

To augment salary and provide a comprehensive compensation package, FundMiner offers generous benefits, including:

• Remote-first approach
• Flexible and generous PTO, including an annual “winter break” from December 24 – January 1
• 100% company-paid medical, dental, vision, and life insurance
• 401(k) plan with 3% company match
• Stock options
• Paid parental leave

Our Team 

Our diverse (female + Latino) founder duo is uniquely qualified to lead, with our CPTO having experience building and scaling AI-powered products from 0 to millions for leading tech companies like Microsoft and Meta and our CEO’s extensive domain knowledge and deep-rooted industry connections. FundMiner is VC-backed and is a 2023 Techstars Company.

Commitment to Diversity, Equity, and Inclusion 

FundMiner is committed to embodying the values of diversity, equity, and inclusion. More than being an Equal Opportunity Employer — where all qualified applicants will receive consideration for employment without regard to race, religion, national origin or ancestry, sex, gender identity or expression, physical or mental ability, medical condition, genetic condition, pregnancy or childbirth, marital status, veteran status, or related characteristics — we actively encourage these candidates to apply.

As a young and quickly-growing company, we are committed to building a culture and work environment where employees and clients alike feel welcomed, respected, valued, and empowered to thrive. Everyone at FundMiner brings their own unique perspectives, experiences, and ideas with them — and we believe that a more diverse team creates a more innovative product, provides better service to our customers, and helps us all grow as individuals.