---
title: FundMiner Blog | Josh Birkholz
description: "Josh Birkholz is the CEO of BWF, the nonprofit service and technology company known for its innovations in elevating philanthropy around the world. Josh is a leader in big philanthropy and an architect of the business of fundraising. In his nearly 30 years in the charitable sector, Josh has led the establishment of data science in fundraising, developed high ROI operational infrastructure, guided fundraising through challenging economic conditions, empowered the everyday donor, and crafted authentic approaches to high net-worth giving.   \n\nHe is the author of the books Fundraising Analytics (Wiley, 2008) and Benefactors (Wiley, 2022). Josh also contributed to the books A Kaleidoscope of Prospect Development and Return on Character. He is the former Chair of the Board of the Giving USA Foundation and an instructor at the Rice University Center for Philanthropy and Nonprofit Leadership. He earned the Crystal Apple Award for Teaching Excellence from CASE and the Apra Visionary Award for his innovation in applying data science to fundraising."
---

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## [Closing the Gap: Rethinking Donor Experience as Strategy, Not Sentiment](https://hub.fundminer.com/fundminer-blog/closing-the-gap-rethinking-donor-experience-as-strategy-not-sentiment)

[Josh Birkholz](https://hub.fundminer.com/fundminer-blog/author/josh-birkholz)

There’s a quiet tension in modern philanthropy, one we don’t always name, but we feel it in the...

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